There's Always Something New
Stay up-to-date with Auphan's newest version. You'll get new features, customer feature suggestions, software improvements, bug fixes, updates to integrations (ie third party solution providers and processors) and value added services that benefit you.
With the growing number of platforms, make it easy for customers to order from you. We are constantly improving our system and services to make it better, easier, and competitive. Get updates sent to your store overnight.
Support Services
24/7 Support Line
Call in and speak with our technicians quickly. Our remote support lets us resolve issues quickly as we see what you do.
Phone, Email, Chat
Reach our technicians quickly from different channels to solve simple or complex problems by phone, email, or online chat from our site.
Installations
Your Auphan POS is preconfigured with your menu prior install. Just plug it in and call our support to finalize your setup.
Training
We are ready to train you on the full staff and management on your install with additional training services for learning new products.
Cloud Storage
Your data is safely stored and backed up. During an emergency or if your computer is stolen, backup and storage reduces downtime.
Service Deployment
Our experts will layout and work with you on the best timeline and solution for deploying to stores.
Value Added Services that Help You Save
Customers receive online services at a special rate. Save on gift & loyalty card processing, online ordering and reservations, SMS text, and remote login. These are some of the great features built into your system.
Safeguard Your Hardware
We offer an inclusive opt-in program for monthly and annual subscribers to warranty the support and replacement of select hardware items.
Hardware plans cover shipment and replacement of critical equipment.
Fast Shipment
Your replacement unit arrives next business day.
Costs Covered
Your shipping costs and hardware is covered.
Enterprise Data Managment and Cloud Backup
Reduce data loss or downtime with cloud backup and data replication services.
Secure Data Management
We provide storage and protection for your data. Every store is synchronized to the Enterprise Management system to reduce the risk of downtime or data loss at your store.
Data Replication Service
Safeguard and ensure continuous dual database replication to backup your data at the store or at head office. If your main server becomes offline for an allotted amount of time, the emergency backup continues to run keeping a replicated copy.